Shipping and returns

JLaser Toy Refund Policy

At JLaser, we are committed to ensuring your satisfaction with every purchase you make from our online store. Our Refund Policy is designed to provide you with a hassle-free shopping experience, giving you peace of mind in case of any unforeseen circumstances. Please read the following guidelines carefully to understand our policy:

Damaged or Defective Items: If your Webshooter arrives in a damaged or defective condition, we apologize for any inconvenience caused. Please contact our Customer Support Team within 7 days of receiving your order to initiate a refund.

Canceling Your Order: You have the option to cancel your order before the item is shipped. To do so, please get in touch with our Customer Support Team as soon as possible. We will issue a full refund promptly, and you will not incur any additional charges.

Refund Process: Contact our Customer Support Team: To initiate a refund or cancel your order, please contact our Customer Support Team via email at

Provide Order Details: When contacting us, be sure to provide your order number, the item(s) you wish to return, and the reason for the return or cancellation.

Return Policy: WE ARE NOT ABLE TO PROCESS RETURNS AT THIS TIME. If you receive a damaged or defective item, email us a video of your defective item and our Customer Support Team will provide a refund. If you're canceling an order before shipment, they will process the cancellation and issue a refund accordingly.

Refunds: Refunds for eligible defective orders will be processed within 7 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

If you have any questions or require further assistance regarding our return policy, please don't hesitate to contact our Customer Support Team.

At JLaser, we value your trust and aim to provide you with top-notch customer service. Your satisfaction is our priority, and we're here to make your shopping experience a positive one.

Thank you for choosing JLaser Toy!

This Refund Policy is subject to change, and the version posted on our website at the time of your purchase will be applicable to your order.